According to Gallup Organisation, 71% of American workers (as of 2012) are “disengaged” or “actively disengaged” from their work. Surprisingly, Gen X are more disengaged than Baby Boomers (above 65 yrs old) and Gen Y (below 30 yrs old). Those with college education and above are more disengaged than those with High School Diploma. Perhaps not so surprising, considering that the Gen X and those with higher education qualifications may be caught in the middle management squeeze and unfulfilled dreams.
How do Singaporean workers fare? According to a Bloomberg report, 2% of Singapore workforce is engaged, down from 6%. Global average is 11%.
Given the strong relationship between workers’ workplace engagement and the company’s positive business performance, employers should care that their workers are engaged. What can employers do? After 80,000 interviews with 400 managers, Gallup narrows down 12 questions that all employees should ask:
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best every day?
4. In the last seven days, have I received recognition or praise for doing good work?
5. Does my supervisor, or someone at work, seem to care about me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel my job is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last six months, has someone at work talked to me about my progress?
12. This last year, have I had opportunities at work to learn and grow?
From First, Break All the Rules, What the World’s Greatest Managers Do Differently by Marcus Buckingham & Curt Coffman, Simon & Schuster, 1999.