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Monthly Archives: April 2013

According to Gallup Organisation, 71% of American workers (as of 2012) are “disengaged” or “actively disengaged” from their work.  Surprisingly, Gen X are more disengaged than Baby Boomers (above 65 yrs old) and Gen Y (below 30 yrs old).  Those with college education and above are more disengaged than those with High School Diploma.  Perhaps not so surprising, considering that the Gen X and those with higher education qualifications may be caught in the middle management squeeze and unfulfilled dreams.

How do Singaporean workers fare?  According to a Bloomberg report, 2% of Singapore workforce is engaged, down from 6%. Global average is 11%.

Source: Gallup

gallup

Given the strong relationship between workers’ workplace engagement and the company’s positive business performance, employers should care that their workers are engaged.    What can employers do?  After 80,000 interviews with 400 managers,  Gallup narrows down 12 questions that all employees should ask:

Networking upwards:

1. Do I know what is expected of me at work?

2. Do I have the materials and equipment I need to do my work right?

3. At work, do I have the opportunity to do what I do best every day?

4. In the last seven days, have I received recognition or praise for doing good work?

5. Does my supervisor, or someone at work, seem to care about me as a person?

6. Is there someone at work who encourages my development?

7. At work, do my opinions seem to count?

8. Does the mission/purpose of my company make me feel my job is important?

Lunch-atop-a-skyscraper-631

Source: Lunch atop a skyscraper in New York

Networking sideways: 

9. Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?

Looking inwards:

11. In the last six months, has someone at work talked to me about my progress?

12. This last year, have I had opportunities at work to learn and grow?

From First, Break All the Rules, What the World’s Greatest Managers Do Differently by Marcus Buckingham & Curt Coffman, Simon & Schuster, 1999.

Clawing your way back from adversity

Failure is an F word.  In Singapore, Mr Kiasu – Mr “Afraid to Fail” is a Singapore icon.

Strangely, everytime I want to try something different, and I’m a pretty risk adverse person, my well meaning friends, who have themselves “marched to the tune of a different drumbeat” from their peers would caution why its not a good idea.

Tina Seelig, who teaches course of innovation and entrepreneurship at Stanford University describes failure as the “secret sauce of Silicon Valley”

Fear of failure

1. Take responsibility for your actions and be willing to learn from what happened

Seelig requires her students to write a failure resume. Instead of writing about their achievements, students are to summarize their biggest screw-ups – personal, professional and academic.  For every failure, each student must describe what he or she learned from the experience.

Seelig writes of the look of surprise on the students’ face when she told them of the assignment, but they quickly realised that viewing their experiences from the lenses of failure helped them realise and learn from the mistakes they’ve made along the way.

Someone once shared with me about a sigmoid curve, Being on a down cycle, its hard to see that the temporary dip is actually a setup for the next rise. In fact, the slope of the upward line is often steeper than a down cycle, meaning you’re really achieving more than if you had stayed on a steady predictable path. -Tina Seelig, “What I wish I knew when I was 20.”

How to build resilience in times of Adversity and Failure

Excerpt of Steve Jobs’ Speech:

We had just released our finest creation – the Macintosh – a year earlier, and I had just turned thirty.  And then I got fired. How can you get fired from a company you started?  Well, as Apple grew, we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well.  But then our visions of the future begun to diverge and eventually we had a falling out.  When we did, our Board of Directors sided with him.  So at thirty, I was out. And very publicly out.  What had been the focus of my entire adult life was gone, and it was devastating.

I really didnt know what to do for a few months. … I was a very public failure and I even thought about running away from the Valley.  But something slowly began to dawn on me – I still loved what I did.  The turn of events at Apple had not changed that one bit.  I had been rejected, but I was still in love.  And so I decided to start over.

2. Be willing to start over again and persevere

I didnt see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me.  The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything.  It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who became my wife. Pixar went on to create the world’s first computer-animated feature film, Toy Story, and is now the most successful animation studio in the world.  In a remarkable turn of events, Apple bought NeXT, I returned to Apple, and the technology we developed at NeXT is at the heart of Apple’s current renaissance.

I’m pretty sure none of this would have happened if I hadn’t been fired from Apple. It was awful tasting medicine, but I guess the patient needed it.  Sometimes life hits you in the head with a brick.

3. Don’t quit too early

Conventional wisdom gives the impression that talent is blindingly obvious.  Many companies try to spot talent and potential at a very young age.  In the classic 3M “Post-it” notes story, with an adhesive that wouldnt stick but later turned into a million dollar business and an integral part of our daily lives.

Never, never, never give up.  – Winston Churchill

It was invented in 1986 and promoted internally at 3M but no one was interested.  8 years later in 1974, a colleague Art Fry realised that he could use the adhesive to stick notes on his hymnal and spent his free time developing the product into the 3M Post-it notes we see today, and it wasnt until six years later that 3M launched the product.

Even if it seems you’ve failed, know when to quit and when not to quit too early.

4.  Learn to tell the story from a different perspective

Despite the Enron, sub-prime crises, it has not been easy convincing my Financial Services class on the importance of ethics.  A friend advised me that instead of telling them about what is right or wrong, ask them to consider the newspaper test.  What if your mom were to read about what you did  in the daily newspaper.  In a similar approach, we can learn from this newspaper approach in dealing with failure.

How would you craft your failure story now, so you’ll be proud to tell it later?

During a job interview, when you have to describe how you dealt with [conflict, adversity, difficult people, ambiguous situation ___________]?

5.  Your brain is plastic: learn new adaptive habits and skills

Failure signals a pause to allow us to reflect whether the crisis was caused by destructive thoughts and actions and bad habits.

Neuroplasticity pioneer researcher Jeffrey Schwartz and psychologist Rebecca  Gladding in their book ” You are Not your Brain” studying the structure and neuronal firing patterns of the human brain discovered that the brain can fire deceptive, urges, desires, impulses independent of your mind.  Your brain and mind are separate.

Bad habits, social anxieties, self-deprecating thoughts, and compulsive overindulgence are all rooted in overactive brain circuits and deceptive, negative brain messages.  While you are not responsible for the brain’s detrimental action but you are responsible for your choice on actions.

a) Relabeling (noticing thoughts),

The sensations your brain feels, is not the real you.  Every time you encounter an uncomfortable situation, your “Habit centre” kicks in, giving you temporary relief “momentarily – indulging in cravings, addictions etc”.  However this will not let the negative thoughts go away.

b) Reframing (naming the brain’s deceptive thought pattern to change your relationship to the thought),

“Its not me, its just my brain”.

Knowing that the urge to get that “right feeling” is caused by a biochemical imbalance in the brain, you can learn to ignore the urge and move on. By refusing to listen to the urge or to act on it, you will actually change your brain and make the feeling lessen. If you take the urge at face value and act on it, you may get momentary relief but within a very short time the urge will just get more intense.

c) Refocusing (placing awareness elsewhere), and

Shift gears. Choose some specific behavior to replace compulsive washing or checking. Any constructive, pleasant behavior will do. Hobbies are particularly good. For example, you may decide to take a walk, exercise, listen to music, read, play a computer game, knit, or shoot a basketball.

After a class, I have caught myself, evaluating my class and an overactive inner critic, telling me what a horrible class it had been, and a few students who were terribly bored (ignoring the majority of the class who had rated the class very beneficial.

  • What I had found helpful was to go to the gym for 20 mins or bake a cake.  The focus and mindfulness required in the new activity provides relief from the over-active unhelpful brain messages.
  • Read my gratitude journal, where I had earlier recorded all the little things I am grateful for. [At this stage, your brain is likely to filter out the happy successful events, and focus only on the negative. ]

d) Revaluing (aligning with one’s deeper values, or true self).

Clearly see those thoughts as something to be dismissed, and not to take it at face value. You are not your thoughts.  Remind yourself what is the new reality and the goals you want to attain.  See yourself as how your loving and nurturing inner guide, the Wise Advocate sees you, and the values and goals of the true Self.

Check out: Summary of 4 steps

You need not see what someone is doing
to know if it is his vocation,

you have only to watch his eyes:
a cook mixing a sauce, a surgeon

making a primary incision,
a clerk completing a bill of lading,

wear the same rapt expression, forgetting
themselves in a function.

How beautiful it is,
that eye-on-the-object look.

– WH Auden

According to the Singapore Kindness Movement, the latest Graciousness Index declined to 53, eight points down from 61 last year. The study polled 1,201 respondents in January and February this year, and asked them about their experience and perception of graciousness in the past year.

On average, 52 per cent of respondents said they experienced graciousness – defined as receiving, doing or witnessing gracious acts – in the past six months, down from 74 per cent last year.

Dr William Wan, general secretary of the Singapore Kindness Movement, said: “The last year can generally be perceived as challenging, and the angst could have led us to accrue a deficit of kindness.”

Source: Singapore Kindness Movement, ST 9 April 2013

Take this in context with the Bloomberg report on a Gallup study in November, 2012 where participants were asked the following questions measuring happiness:

  • Had they smiled yesterday?
  • Learned something interesting?
  • Felt respected or well rested?

gallup

Source: Washington Post, Max Fisher

Only 36 percent of Singaporeans responded affirmatively to either the positive or the negative questions.  In the company of Georgia, Russia, Lithuania.  (Japan is much higher.) Clifton says one reason Singaporeans are so dour is their lack of satisfaction at work.   Bloomberg/ Businessweek, cites Dr Wan as saying Singaporeans take themselves too seriously, that “we don’t clap loudly in concerts”.

Are Singaporeans ungracious? Unhelpful?  Or is it a sign of a society with too many transient workers and going through much change.   Perhaps in transiting from Third World to First World, we Singaporeans need to re-learn social skills and how to enjoy life., smell the roses, have more time to small talk and ask about the weather.

What do you think about this issue? Drop me your comments.

What can we do to make Singapore a more gracious society?

Do we really want Singaporeans to be more emotional?  Or just happier?

Clown fish and anemone

I love salt-water fish.  Not wanting to indulge in an expensive filtration system, I visit aquariums. At a recent visit to a fish shop in Chinatown, I witnessed a clown fish caressed by a pretty pink sea anemone.   Was I imagining, the expression of joy on the clownfish, as one would, with an itchy “unreachable” spot, scratched by a friend.

At yesterday’s BioDiversity Conference held at the Singapore Botanic Gardens, a photo of a sea-anemone caught my eye.  Explained the guide:

A sea-anemone has a symbiotic relationship with a clown fish helping each other survive in the ocean.

A sea-anemone has poisonous tentacles which helps to paralyse tiny fishes it preys upon.  However, the Clownfish appears immune to this poison because of its slimy mucus covering. (Possibly the mucus contains the same chemical properties as the poison secreted by the sea anemone, hence disguising its similarity.)  The clownfish, while being provided with food, cleans up fish and algae leftovers from the anemone.

In today’s Linkedin World, we’re sometimes mistaken to think that connecting lives can be done remotely, through a platform, – the social media, and not skin-to-skin, mucus and all.

 

Is it networking, who you know, that matters? Or schmoozing? Or simply, connecting lives.

To those of us who hate the pretentious clink of self-advancement motivated networking, what about connecting lives?

Don’t throw away the baby with the bath-water.

People need people.

Like the clown fish needs the sea anemone.

 

Come grow old with me

The best is yet to be.

– Robert Frost

Gretchen Rubin of “The Happiness Project” suggests 6 questions to ask before you decide on a  change-management goal or new year’s resolution”.  Her tips:

1. Ask: “What would make me happier?” It might be having more of something good — more fun with friends, more time for a hobby. It might be less of something bad — less yelling at your kids, less nagging of your spouse. It might be fixing something that doesn’t feel right — more time spent volunteering, more time doing something to make someone else happier. Or maybe you need to get an “atmosphere of growth” in your life by learning something new, helping someone or fixing something that isn’t working properly. (These questions relate to the First Splendid Truth.)

2. Ask: “What is a concrete action that would bring change?” One common problem is that people make abstract resolutions, which are hard to keep. “Be more optimistic,” “Find more joy in life,” “Enjoy now,” are resolutions that are hard to measure and therefore difficult to keep. Instead, look for a specific, measurable action. “Distract myself with fun music when I’m feeling gloomy,” “Watch at least one movie each week,” “Buy a plant for my desk” are resolutions that will carry you toward those abstract goals.

3. Ask: “Am I a ‘yes’ resolver or a ‘no’ resolver?” Some people resent negative resolutions. They dislike hearing “don’t” or “stop” (even from themselves) or adding to their list of chores. If this describes you, try to find positive resolutions: “Take that dance class,” “Have lunch with a friend once a week.” Or maybe you respond well to “no.” I actually do better with “no” resolutions; this may be related to theabstainer/moderator split. A lot of my resolutions are aimed at getting me to stop doing something, or to do something I don’t really want to do — such as “Don’t expect gold stars.” There’s no right way to make a resolution, but it’s important to know what works for you. As always, the secret is to know your own nature. (That’s the Fifth Splendid Truth.)

4. Ask: “Am I starting small enough?” Many people make super-ambitious resolutions and then drop them, feeling defeated, before January is over. Start small! We tend to over-estimate what we can do over a short time and under-estimate what we can do over a long time, if we make consistent, small steps. If you’re going to resolve to start exercising (one of the most popular resolutions), don’t resolve to go to the gym for an hour every day before work. Start by going for a 10-minute walk at lunch or marching in place once a day during the commercial breaks in your favorite TV show. Little accomplishments provide energy for bigger challenges. The humble resolution you actually follow is more helpful than the ambitious resolution you abandon. Lower the bar!

5. Ask: “How am I going to hold myself accountable?” Accountability is the secret to sticking to resolutions. That’s why groups like AA and Weight Watchers are effective. There are many ways to hold yourself accountable; for example, I keep my “Resolutions Chart.” (If you’d like to see my chart, for inspiration, email me at gretchenrubin1@gretchenrubin.com.) Or you might want to join or launch aHappiness Project group. Accountability is why number two is so important. If your resolution is too vague, it’s hard to measure whether you’ve been keeping it. A resolution to “eat healthier” is harder to track than “Eat salad for lunch three times a week.”

6. Ask: “Are there any small, nagging issues weighing down my happiness?” (This is really a subset of number one.) I call these the “Pigeons of Discontent.” They aren’t major happiness challenges, but rather, the ordinary problems that bedevil us. The 2012 Happiness Challenge is going to be aimed at finding ways to get rid of these.